FAQs
Find answers to common questions about ordering, payments and delivery at Fupery. If you need more help, email support@fupery.com.
Ordering & accounts
1. Do I need an account to place an order?
No. You can shop as a guest. Creating an account offers a quicker checkout experience, convenient access to your order status and history, and updates about new releases and special promotions.
Payments & currency
2. Which payment methods do you accept?
We accept major credit cards, including Visa, Mastercard, Discover and American Express, as well as PayPal.
3. How is my online payment protected?
Credit card details are entered through an SSL-secured page and encrypted during transmission to our payment provider for authorization and processing. Your credit card information is not stored on our own servers.
4. How do currency exchange rates affect my order?
Our transactions are based in US dollars. If your card uses a different currency, your card issuer calculates the converted amount using the exchange rate applicable when it processes the transaction.
Shipping addresses & delivery
5. How should I enter my shipping address?
Please enter your shipping details in English, using English letters and punctuation. If your address contains non-English characters, use the closest English-letter equivalent. Check that all address details are complete and accurate before placing your order.
6. Can I change my shipping address after ordering?
Your shipping address cannot be changed once your order has been processed or shipped. Please use your residential address rather than a temporary vacation address, as customs processing can affect when your package arrives.
7. How long does delivery take, and how can I track my package?
Delivery time depends on the shipping option you choose. Once your order ships, we will email your tracking number and tracking website so you can follow its progress.
We are not responsible for delays caused by the customs department in your country.
8. What should I do if an item is missing?
If an item is missing from your order, please contact us immediately at support@fupery.com.
Still need help?
Send your question to support@fupery.com.
Company information
Company Name: Arbytra, Inc.
Address: 1630 N Edgemont St AptE4, Los Angeles, CA 90027
Telephone: 3025983809
Email: support@fupery.com